83 Drumlanrig Street Thornhill Dumfriesshire DG3 5LY
| |
 
Close Menu
 

Terms of Business

Below you will find the key terms and conditions that govern our cleaning services. We encourage you to read them carefully and contact us with any questions.

1. Introduction

These terms of business set out the agreement between you (the client) and us (the Wee Cleaning Company) for the provision of cleaning services. By engaging our services, you agree to be bound by these terms.

2. Insurance

The Wee Cleaning Company hold Public Liability Insurance provided by Axa, covering up to £1,000,000. This ensures protection for your property and our employees while cleaning services are being performed.

3. Scheduling and Cancellations

  • Scheduling: Once a cleaning schedule is agreed upon, we will adhere to this timing as closely as possible. However, please note that times may vary slightly on occasion due to unforeseen circumstances.
  • Client Cancellation: If you need to cancel a scheduled clean, we kindly ask for at least 24 hours’ notice. This allows us to manage our team’s schedule effectively and potentially accommodate other clients. If this notice is not given, we reserve the right to charge our full rate for the period.
  • Company Cancellation: In the unlikely event that we must cancel a scheduled clean, we will provide you with at least 24 hours’ notice, except in cases of emergency. We will endeavour to reschedule the clean at a convenient time for you as soon as possible.

4. Reporting Issues

  • Damage Notification: In the unlikely event of any damage caused during our cleaning services, we will inform you immediately. We will discuss the circumstances of the damage and the steps to rectify the situation.
  • Service Issues: If there are any issues with the cleaning service provided, please notify us within 24 hours. We will take appropriate steps to resolve any concerns within a reasonable timeframe.
  • Property Concerns: We will always inform you of any issues we notice in your property that need addressing, to help maintain the condition and security of your premises.

5. Payment

Our payment terms are 14 days from receipt of invoice. Invoices are sent via email. We prefer bank transfer but accept cash and cheques. Our bank details are itemised on our invoices.

6. Privacy and Confidentiality

We respect your privacy and are committed to protecting your personal information. Any personal details provided to us will be kept confidential and used only for the purpose of providing our cleaning services and communicating with you.

7. Amendments

The Wee Cleaning Company reserves the right to update these Terms of Business as necessary. Clients will be notified of any significant changes in advance.

8. Contact Information

For any queries, or if you require further information regarding our services or these terms, please don’t hesitate to contact us at:

The Wee Cleaning Company
83 Drumlanrig Street
Thornhill
DG3 5LY

info@weecleaningcompany.co.uk

 
This website uses cookies
This site uses cookies to enhance your browsing experience. We use necessary cookies to make sure that our website works. We’d also like to set analytics cookies that help us make improvements by measuring how you use the site. By clicking “Allow All”, you agree to the storing of cookies on your device to enhance site navigation, analyse site usage, and assist in our marketing efforts.
Privacy Policy >
These cookies are required for basic functionalities such as accessing secure areas of the website, remembering previous actions and facilitating the proper display of the website. Necessary cookies are often exempt from requiring user consent as they do not collect personal data and are crucial for the website to perform its core functions.
A “preferences” cookie is used to remember user preferences and settings on a website. These cookies enhance the user experience by allowing the website to remember choices such as language preferences, font size, layout customization, and other similar settings. Preference cookies are not strictly necessary for the basic functioning of the website but contribute to a more personalised and convenient browsing experience for users.
A “statistics” cookie typically refers to cookies that are used to collect anonymous data about how visitors interact with a website. These cookies help website owners understand how users navigate their site, which pages are most frequently visited, how long users spend on each page, and similar metrics. The data collected by statistics cookies is aggregated and anonymized, meaning it does not contain personally identifiable information (PII).
Marketing cookies are used to track user behaviour across websites, allowing advertisers to deliver targeted advertisements based on the user’s interests and preferences. These cookies collect data such as browsing history and interactions with ads to create user profiles. While essential for effective online advertising, obtaining user consent is crucial to comply with privacy regulations.